Even with the right set of precautions, a variety of events and circumstances can occur during the transport. Those risks can be, but are not limited to, accidents, natural disaster, strikes, and acts of war or terrorism. The possible partial or total loss of merchandise requires you to take transport coverage for your cargo. AMC can provide door-to-door insurance that will cover you anywhere in the world against all ordinary or supplementary risks. PREVENTIVE MEASURES An insurance claim is valid only if the basic necessary measures of security are taken by all involved parties, including but not limited to, the shipper. Packaging • Damages sustained due to insufficient or deficient packaging of merchandise will not be covered • Packaging must be of date and adapted to the nature, size, weight and method of transportation used Proper Loading • Cartons or pallets must be correctly loaded and secured to prevent movement or breakage of cargo during normal shifting that can be expected in transport Proper Seal • Once cargo/container is loaded it is imperative to affix a recommended and solid seal, the number of which will be validated on all transport documents • The seal number will be verified at various steps of transit CLAIMS When damages are apparent at time of delivery: • Before accepting merchandise, damages must be noted and acknowledged on delivery receipt • Immediately contact AMC, and we will advise all involved parties and appoint a surveyor or claims adjustor to evaluate the damages, if appropriate • Take necessary measures to preserve the merchandise and/or prevent further loss • File an official claim with the proper authorities When damages are discovered after delivery: • Immediately stop the unpackaging process and contact AMC; we will appoint a surveyor or a claims adjustor to evaluate and witness the damages, if appropriate • File a claim and advise all involved parties, preferably by certified communication Filing a Claim The following documents must be provided: • Original insurance certificate form • Original Bill of Lading or Airway Bill • Copy of the cargo commercial invoice • Copy of the claim • Packing list • Report from the surveyor or claims adjustor, if applicable • All other documents pertinent to the claim, such as photographs, original seal, etc. Rules for Full Container Load Shipments When merchandise is transported as a full load directly from the shipper, from point to point, any discrepancy in part or in full will not be covered by insurance, unless the following events have occurred: (1) The container was not sealed at departure. (2) The seal was tampered with or broken. Damages Incurred Due to Temperature Variations Responsibilities of the insured: • The insured must ascertain that its shippers are aware of standard security rules and methods of protecting cargo during transport • The insured must immediately advise all involved parties, primarily but not limited to the freight forwarder, as soon as damages or loss are identified • Failure to react promptly can result in rejection of claim